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Exam overview

Salesforce Contact Center Accredited Professional (AP-226) Exam Dumps

Exam pack

VENDOR

Salesforce

Exam Code

(AP-226)

EXAM NAME

Salesforce Contact Center Accredited Professional

TOTAL QUESTIONS

207

RELATED CERTIFICATION

Salesforce Accredited Professional Exams Certification

TIME DURATION

75 minutes

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$45

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Question 1

The customer requires secure access control for sensitive data. Which element of the data model helps enforce data security?

Question 2

For a small-scale implementation with a tight timeline, which release strategy is most appropriate?

Question 3

In a scenario where chats and emails need to be assigned to available agents based on their skill sets, which feature enables this?

Question 4

When deploying a new routing rule for social media inquiries, which channel-specific cutover requirement ensures efficient handling of social media messages?

Question 5

During the post-release phase of the implementation plan, performance monitoring is emphasized. Which metric is most relevant for assessing Contact Center effectiveness?